Terms & Conditions

Before registering an account at NanaCasino casino, every player is strongly advised to read these Terms & Conditions in full. By creating an account or placing a wager, players confirm they have read, understood, and agreed to all provisions outlined below. NanaCasino reserves the right to update these terms at any time, and continued use of the platform constitutes acceptance of any revised version.

1. General Provisions

NanaCasino operates under a valid gaming licence and provides online casino services to eligible players worldwide, subject to jurisdictional restrictions. The platform is owned and operated in compliance with applicable gaming regulations.

• Players must be at least 18 years of age (or the legal gambling age in their jurisdiction, whichever is higher) to register and play.
• NanaCasino does not permit residents of restricted territories to open accounts or participate in real-money gaming.
• Creating more than one account per household, IP address, or device is strictly prohibited.
• NanaCasino reserves the right to refuse registration or close accounts at its discretion.

2. Account Registration

All information provided during registration must be accurate, complete, and up to date. Players are responsible for maintaining the confidentiality of their login credentials.

Players must notify NanaCasino immediately if they suspect their account has been accessed without authorisation. NanaCasino cannot be held liable for losses resulting from unauthorised account use where the player failed to take reasonable security precautions.

3. Know Your Customer (KYC) and Verification

NanaCasino is committed to responsible, transparent operations. As part of its compliance obligations, the platform requires identity verification before processing withdrawals or at any point during account review.

Accepted documents typically include:

• Government-issued photo ID (passport, national ID, or driving licence)
• Proof of address (utility bill or bank statement dated within three months)
• Proof of payment method (bank statement, card scan, or e-wallet screenshot)

Failure to provide accurate documentation may result in account suspension and withholding of funds until verification is completed. NanaCasino will not process withdrawals to unverified accounts.

4. Deposits and Withdrawals

All financial transactions at NanaCasino are processed securely using industry-standard encryption.

Deposits:

• Minimum deposit amounts vary by payment method.
• Deposits are credited instantly in most cases, though processing times may vary.
• NanaCasino does not charge fees on deposits; however, third-party providers may apply their own charges.

Withdrawals:

• Players may only withdraw funds to payment methods previously used for deposits where technically possible.
• Withdrawal requests are typically processed within 24–72 business hours, subject to verification status.
• NanaCasino reserves the right to perform additional security checks before approving withdrawal requests.
• Minimum and maximum withdrawal limits apply and are displayed in the cashier section.

5. Bonus Terms and Wagering Requirements

NanaCasino offers a range of promotional bonuses, including the welcome offer of up to €2,950 in bonus funds. All bonuses are subject to the following conditions:

5.1 General Bonus Rules

• Bonuses must be claimed within the promotional period stated at the time of the offer.
• Only one welcome bonus may be claimed per player, household, or shared device.
• Bonus funds are non-transferable and cannot be exchanged for cash before wagering requirements are met.
• NanaCasino reserves the right to modify, suspend, or cancel any promotion at its discretion.

5.2 Wagering Requirements

• Game contribution percentages toward wagering vary. Slots typically contribute 100%, while table games and live casino titles may contribute at a reduced rate or not at all.
• Maximum bet limits apply while bonus funds are active. Bets exceeding the stated maximum may result in bonus forfeiture.
• Any winnings derived from bets placed with bonus funds in excess of the maximum bet limit may be voided.

5.3 Bonus Expiry

• All bonuses carry an expiry period, after which unused bonus funds and associated winnings are forfeited.
• Players should check the specific terms of each promotion for applicable expiry windows.

6. Responsible Gambling

NanaCasino is committed to promoting safe and responsible gambling across all its services. Players experiencing difficulty managing their gambling habits are encouraged to make use of the following tools:

• Deposit Limits — Set daily, weekly, or monthly caps on deposits.
• Session Time Limits — Receive alerts after a defined period of play.
• Self-Exclusion — Temporarily or permanently suspend account access.
• Reality Checks — Periodic on-screen notifications about time spent playing.

Players can access responsible gambling tools directly from their account settings. NanaCasino also partners with independent organisations such as GamCare and BeGambleAware to provide additional support resources.

7. Prohibited Activities

The following activities are strictly prohibited and may result in immediate account suspension, confiscation of funds, and reporting to relevant authorities:

• Providing false registration information
• Attempting to manipulate game outcomes or exploit software vulnerabilities
• Colluding with other players
• Using automated software, bots, or scripts during gameplay
• Money laundering or any activity in violation of anti-money laundering (AML) regulations
• Abusing the bonus system through multiple accounts or fraudulent play patterns

NanaCasino employs monitoring systems to detect suspicious activity. Where fraud or rule violations are confirmed, all associated funds may be forfeited without compensation.

8. Intellectual Property

All content on the NanaCasino website, including but not limited to graphics, text, logos, software, and game content, is the property of NanaCasino or its content providers and is protected by applicable copyright and intellectual property laws. Players may not reproduce, distribute, or use any part of the site for commercial purposes without prior written consent.

9. Privacy and Data Protection

NanaCasino collects and processes personal data in accordance with its Privacy Policy, which forms part of these Terms & Conditions. Player data is used solely for account management, compliance, and personalised service delivery. NanaCasino does not sell personal data to third parties outside its operational and regulatory obligations.

10. Technical Failures and Disputes

In the event of a technical failure, disconnection, or game malfunction, NanaCasino will attempt to resolve the issue fairly. However:

• Bets placed during a verifiable system error may be voided.
• NanaCasino is not liable for losses resulting from internet connectivity issues on the player’s side.
• All game outcomes are generated by certified Random Number Generator (RNG) systems and are considered final unless a technical fault is confirmed.

Disputes must be submitted in writing via customer support within 30 days of the incident. NanaCasino will investigate and respond within a reasonable timeframe.

11. Governing Law

These Terms & Conditions are governed by the laws of the jurisdiction in which NanaCasino holds its gaming licence. Any disputes not resolved through internal channels may be referred to the relevant regulatory authority or approved Alternative Dispute Resolution (ADR) body.

12. Amendments

NanaCasino reserves the right to amend these Terms & Conditions at any time. Players will be notified of material changes via email or on-site notifications. Continued use of the platform following any update constitutes acceptance of the revised terms.

Players with questions regarding these Terms & Conditions are encouraged to contact NanaCasino’s customer support team via live chat or email for clarification before proceeding.